How is my order shipped?
Our primary carriers are UPS and USPS, but your order might arrive via another carrier. All of the available items in your order should ship together. If you order an item that is not available, we will ship the available portion of your order and send other items as they become available. We will charge you only for items that have been processed for shipping.
How do you determine my shipping charges?
Goalie Soccer Shop shipping rates are based on UPS shipping prices. Shipping charges are based on your shipping type and the items you order.
Are services available on weekends or holidays?
Our shipping department operates Monday through Friday, excluding US holidays. Except where otherwise specified, shipping and delivery services are not available on weekends or US holidays.
What should I do if my package is lost or damaged in transit?
Please accept our apologies if the carrier did not deliver your order promptly and in good condition. If you did not receive your order, we ask that you check around your property, in your mailbox, and with your neighbors to make sure that the order is not at your location.
Just contact us if you are certain that the item was not delivered or if your item arrived damaged. We will file a claim with the carrier and repair, replace, or refund your purchase as efficiently as possible.
What happens if an item is missing or if I receive the wrong item?
Please accept our apologies if your order is not processed correctly. Just contact us if an item is short-shipped or missing from your order. We will do our best to correct your order as efficiently as possible.